Terms of service

TERMS & CONDITIONS

Last updated: June 2026

These Terms and Conditions govern your use of the LYX website and services. By accessing or using our website, you agree to be bound by these Terms and Conditions.

Throughout this website, the terms "LYX", "we", "us", and "our" refer to LYX.

1. USE OF WEBSITE

You agree to use this website for lawful purposes only. You must not misuse the website, engage in fraudulent activity, transmit harmful content, interfere with website operations, or attempt unauthorized access to our systems.

2. PRODUCTS AND INFORMATION

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However, errors may occasionally occur, and we reserve the right to correct any inaccuracies, update information, or cancel orders where necessary.

Product images are provided for illustrative purposes only. Packaging, labelling, and product appearance may vary from time to time without affecting product quality.

3. ORDERS

All orders placed through the website are subject to acceptance and product availability.

We reserve the right to refuse, limit, or cancel any order at our discretion, including cases involving suspected fraud, unauthorized transactions, pricing errors, or stock availability issues.

We may also limit quantities purchased per customer, household, or order where necessary.

4. PRICING AND PAYMENT

All prices displayed on the website are in Kenyan Shillings (KES).

Payment must be completed before an order is processed unless an alternative payment option is offered at checkout.

We reserve the right to update prices at any time without prior notice.

5. DELIVERY

We aim to process and dispatch orders promptly.

Delivery times are estimates and may vary due to courier operations, public holidays, weather conditions, or other circumstances beyond our reasonable control.

While we strive to meet estimated delivery timelines, LYX shall not be liable for delays caused by third-party delivery providers or events outside our reasonable control.

6. RETURNS AND REFUNDS

Returns and refunds are handled in accordance with our Returns & Refunds Policy.

Please review the policy before placing an order.

7. INTELLECTUAL PROPERTY

All content on this website, including text, logos, graphics, product images, designs, branding, and website content, is the property of LYX or its licensors and may not be copied, reproduced, distributed, modified, or used without prior written permission.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, LYX shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this website or products purchased through it.

9. PRIVACY

Your personal information is collected, stored, and processed in accordance with our Privacy Policy.

10. FORCE MAJEURE

LYX shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather conditions, transportation disruptions, internet outages, government actions, strikes, or other unforeseen events.

11. GOVERNING LAW

These Terms and Conditions are governed by the laws of Kenya.

Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts of Kenya.

12. CHANGES TO THESE TERMS

We reserve the right to modify or update these Terms and Conditions at any time.

Any changes will become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of any updated terms.

13. CONTACT US

If you have any questions regarding these Terms and Conditions, please contact us:

Email: info@lyx.co.ke

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.