PRIVACY POLICY

Last updated: June 2026

This Privacy Policy explains how LYX collects, uses, and protects your personal information when you visit our website, place an order, create an account, or interact with our services.

By accessing or using our website, you agree to this Privacy Policy.

1. Information We Collect

We may collect personal information such as your name, phone number, email address, delivery address, and payment information when you place an order, create an account, subscribe to updates, or contact us.

We may also collect information relating to your orders, purchase history, account activity, and interactions with our website.

We may collect technical information including your IP address, browser type, device information, and website usage data to improve our website and customer experience.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you regarding orders, enquiries, or customer support

• Manage your account and order history

• Improve our products, services, and website experience

• Prevent fraud and enhance website security

• Send updates, promotions, and marketing communications where you have provided consent

3. Payment Processing

Payments are processed securely through trusted third-party payment providers.

Depending on the payment method selected at checkout, we may collect information necessary to process card payments, mobile money payments, or Cash on Delivery (COD) orders.

LYX does not store your complete payment card information.

4. Sharing of Information

We may share your information with:

• Delivery and logistics partners to fulfill your orders

• Payment service providers to process transactions

• Trusted third-party service providers that help operate, maintain, analyze, market, and improve our website and services

• Regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

5. Data Protection

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration.

While we take reasonable measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Your Rights

In accordance with the Data Protection Act, 2019 of Kenya, you may have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your personal data where applicable

• Withdraw consent for marketing communications at any time

• Object to certain processing activities

To exercise any of these rights, please contact us using the details provided below.

7. Cookies

Our website uses cookies and similar technologies to improve functionality, personalize your experience, analyze website traffic, and enhance our services.

Our website may also use cookies and similar technologies provided by Shopify and other trusted service providers to improve functionality, analyze website performance, and enhance your shopping experience.

You can manage or disable cookies through your browser settings.

8. Data Retention

We retain personal information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and the revised version will become effective upon publication.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@lyx.co.ke

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.