Privacy policy

Last updated: April 23, 2026

This Privacy Policy explains how Lumina Health (a brand of Lumina Pharmacy Limited) collects, uses, and protects your personal information when you use our website or services.

By accessing or using our website, you agree to this Privacy Policy.

1. Information We Collect
We may collect personal information such as your name, phone number, email address, delivery address, and payment details when you place an order or contact us.
We also collect basic technical data such as your IP address, browser type, and website usage to improve our services.

2. How We Use Your Information
We use your information to:

  • Process and deliver your orders

  • Communicate with you regarding purchases or support

  • Improve our products and services

  • Send updates or promotions (only with your consent)

3. Payment Processing
Payments are processed securely through trusted third-party providers. We do not store your full payment details.

4. Sharing of Information
We may share your information with:

  • Delivery partners to fulfill your orders

  • Payment providers to process transactions

  • Service providers that help operate our website

We do not sell or rent your personal information.

5. Data Protection
We implement appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. However, no system is completely secure.

6. Your Rights
Under the Data Protection Act, 2019 of Kenya, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent for marketing at any time

To exercise your rights, contact us using the details below.

7. Cookies
Our website uses cookies to improve your browsing experience and analyze traffic. You can disable cookies in your browser settings.

8. Data Retention
We retain your personal data only as long as necessary to provide our services and comply with legal obligations.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact
If you have any questions about this Privacy Policy, please contact us:
Email: info@luminaheart.co.ke
Phone: +254 741 49****

By using our website, you acknowledge that you have read and understood this Privacy Policy.