Shipping policy

At LYX, we are committed to delivering your order quickly, safely, and hassle-free.

We currently deliver within Nairobi, Kenya.

Orders placed before 12:00 PM are eligible for same-day delivery.

Orders placed after 12:00 PM, on weekends, or on public holidays will be processed on the next business day.

Standard delivery is typically completed within 1–2 days.

Delivery fees are calculated at checkout based on your delivery location.

You may also collect your order from:

Lumina Pharmacy
Accra Towers, Kenneth Matiba Road
Nairobi, Kenya

Please wait for your collection confirmation before visiting the pickup location.

You will receive email updates when your order is processed, dispatched, or ready for collection.

If we are unable to complete a delivery, our team will contact you to arrange an alternative delivery time.